Terms of service
Welcome to MOVIOX.
These Terms of Service (“Terms”) govern your access to and use of the MOVIOX website, online store, products and related services (“Services”).
By visiting our website, using our Services or placing an order with MOVIOX, you agree to these Terms.
Please read them carefully before using our website or purchasing a product.
1. About MOVIOX
MOVIOX operates an online store offering toys and related consumer products to customers in Australia.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
References to “MOVIOX”, “we”, “us” and “our” in these Terms refer to the operator of the MOVIOX online store.
References to “you” and “your” refer to any person accessing our website or purchasing from us.
2. Use of Our Website
You may use this website only for lawful purposes.
You must not use our website:
- for fraudulent or unlawful activities;
- to interfere with the security or operation of the website;
- to introduce viruses, malicious code or other harmful technology;
- to attempt unauthorised access to our systems or accounts;
- to collect information about other users without permission;
- to impersonate another person or provide false information;
- or in any way that violates applicable laws or regulations.
We may restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Product Information
We aim to provide accurate product descriptions, photographs, specifications, pricing and other information.
However, colours and appearance may vary slightly depending on screen settings, lighting, photography and device displays.
We may update product information from time to time.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
4. Product Use and Safety
Products must be used in accordance with the instructions, warnings and age guidance supplied with the product or displayed on the product packaging.
Where a product is intended for use by children, appropriate adult supervision should be provided where required.
Customers are responsible for reading and following all supplied safety instructions before use.
Do not use a product if it appears damaged, unsafe or defective. Contact MOVIOX for assistance if you believe there is a problem with your product.
5. Orders
Placing an order through our website represents an offer to purchase the selected products.
After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- pricing or product information contains an obvious error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity;
- delivery cannot reasonably be completed to the supplied address;
- or we are required to do so by law.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Prices and Payments
Prices displayed on our Australian store are shown in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. A price change will not normally affect an order that has already been accepted.
Any applicable shipping costs, discounts or other charges will be displayed during checkout before you complete your purchase.
You agree to provide accurate and current billing and payment information when placing an order.
Payment processing may be provided by Shopify and/or third-party payment providers. Your use of those payment methods may also be subject to their respective terms and privacy practices.
7. Discounts and Promotions
From time to time, MOVIOX may offer discount codes, promotional pricing, bundles or special offers.
Unless otherwise stated:
- promotions may be changed or withdrawn at any time before an order is placed;
- discount codes cannot be exchanged for cash;
- discounts may not be combinable with other offers;
- and promotional offers may be subject to additional conditions.
Any additional conditions will be displayed with the relevant promotion where applicable.
8. Shipping and Delivery
Orders are shipped in accordance with our Shipping & Returns policy.
Delivery estimates are provided as estimates only. Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, weather, public holidays or other logistical events.
You are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.
9. Returns, Refunds and Faulty Products
Returns and refunds are handled in accordance with our Shipping & Returns and Refund Policy.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Where a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
MOVIOX does not use a change-of-mind policy, warranty condition or other store policy to remove rights that customers are legally entitled to under Australian law.
10. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Consumer guarantees may include requirements that goods are of acceptable quality, are fit for applicable disclosed purposes and correspond with their description.
Your rights under Australian Consumer Law exist independently of any additional return policy, promotional guarantee or voluntary warranty offered by MOVIOX.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee cancellation once an order has entered the fulfilment or shipping process.
If an order has already been dispatched, our applicable return process may apply.
12. Intellectual Property
Unless otherwise stated, the content available through the MOVIOX website, including branding, logos, graphics, product photography, designs, text, videos and other original materials, is owned by or licensed to MOVIOX and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, sell, commercially exploit or republish our protected content without appropriate permission, except where permitted by law.
13. Customer Reviews and Submitted Content
If you submit a product review, photograph, video, testimonial or other content to MOVIOX, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise inappropriate.
Where you voluntarily submit content for publication, you grant MOVIOX permission to use, reproduce and display that content in connection with our website, marketing and Services, subject to applicable law and our Privacy Policy.
We reserve the right to moderate or remove submitted content where reasonably appropriate.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment providers, shipping providers, social media platforms and other technology providers.
Third-party services are operated independently and may have their own terms and privacy policies.
We are not responsible for third-party websites or services except to the extent responsibility cannot legally be excluded.
15. Website Availability
We aim to keep our website and Services available and functioning correctly.
However, we do not guarantee uninterrupted or error-free access at all times. Maintenance, technical issues, service provider outages or circumstances beyond our reasonable control may temporarily affect availability.
We may modify, update or discontinue parts of the website where reasonably necessary.
16. Liability
To the maximum extent permitted by applicable law, MOVIOX will not be liable for losses that are not reasonably foreseeable or that are caused by circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict or modify any liability, consumer guarantee, statutory right or remedy that cannot lawfully be excluded or restricted.
Where Australian Consumer Law or another applicable law provides you with rights or remedies, those rights and remedies continue to apply.
17. Indemnity
To the extent permitted by law, you agree to be responsible for losses reasonably arising from your unlawful use of our website or your material breach of these Terms.
This provision does not limit any rights available to you under applicable consumer law.
18. Privacy
Your privacy is important to us.
Our collection, use and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
19. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and, where appropriate, severed from these Terms.
The remaining provisions will continue to apply.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The current version will be published on this page together with the latest update date.
Changes will apply from the date the updated Terms are published, except where applicable law requires otherwise.
21. Governing Law
These Terms are governed by the laws applicable in Australia, including the Australian Consumer Law, together with any other applicable State or Territory laws.
Nothing in these Terms limits any rights you may have to bring a claim or seek a remedy under applicable law.
22. Contact Us
If you have any questions regarding these Terms, an order or a MOVIOX product, please contact us through the Contact page on our website.