QUESTIONS? WE'VE GOT ANSWERS.
Everything you need to know about your MOVIOX Wall Climbing Gecko.
PRODUCT
Does the MOVIOX Gecko really climb walls?
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Yes. The MOVIOX Gecko is designed to climb suitable clean, flat and smooth vertical surfaces when used in wall mode.
PRODUCT
Can the Gecko also move on the floor?
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Yes. The Gecko has both wall and floor modes, allowing it to crawl across the floor as well as climb suitable smooth surfaces.
PRODUCT
Can the Gecko turn 360 degrees?
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Yes. The remote allows you to control the Gecko's direction and perform turning movements during play.
PRODUCT
Do the Gecko's eyes light up?
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Yes. The MOVIOX Gecko features glowing red eyes for an extra realistic and fun effect during play.
SURFACES
Which surfaces work best for wall climbing?
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For best results, use the Gecko on clean, flat and smooth surfaces such as smooth walls, glass and other suitable non-textured surfaces. Surface texture, dust and uneven areas can reduce grip.
SURFACES
Will it work on textured or rough walls?
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Wall-climbing performance can be reduced on textured, rough, dusty or uneven surfaces. Smooth and clean surfaces provide the best performance.
SURFACES
What should I do if the Gecko is not sticking to the wall?
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Make sure wall mode is selected and try a clean, smooth and flat surface. Dust, dirt, heavy texture or uneven surfaces can affect the Gecko's grip.
BATTERY
Is the MOVIOX Gecko rechargeable?
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Yes. The Gecko itself is rechargeable and includes a USB Type-C charging cable.
BATTERY
Does the remote need batteries?
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Yes. The remote controller requires 2 × AAA batteries. AAA batteries are not included.
REMOTE
What type of remote control does it use?
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The MOVIOX Gecko uses a 2.4 GHz wireless remote controller for movement and directional control.
REMOTE
How do I switch between wall and floor mode?
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Use the mode switch on the Gecko to select the appropriate operating mode before play. Choose floor mode for ground use and wall mode when using a suitable smooth vertical surface.
SHIPPING
Do you ship across Australia?
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Yes. MOVIOX currently ships to customers across Australia. Delivery availability and timing may vary by destination.
View Shipping & Returns →
SHIPPING
How can I track my order?
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When tracking information is available, it will be provided after your order has been dispatched. Please allow some time for tracking information to become active.
View Shipping & Returns →
SHIPPING
Can I change my delivery address after ordering?
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Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.
View Shipping & Returns →
RETURNS
What if my Gecko arrives damaged or faulty?
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Please contact MOVIOX support and include your order number, a description of the issue and clear photos or video where reasonably possible. We will review the issue and assist with the appropriate solution.
View our return information →
RETURNS
How do I request a return?
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Please contact us before returning a product. Our support team will review your request and provide the appropriate next steps based on your order and the reason for the return.
View our return information →WE'VE GOT YOUR BACK.
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