Shipping & Returns

Shipping Across Australia

We currently ship MOVIOX products to customers across Australia.

Orders are typically processed within [1–2 business days]. Once your order has been dispatched, estimated delivery is approximately [2–7 business days], depending on your location and the delivery service available in your area.

Delivery times are estimates only and may be affected by weekends, public holidays, weather conditions, carrier delays or other circumstances outside our control.

Order Tracking

When tracking information is available, you will receive your tracking details after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Please make sure your delivery address is complete and correct before placing your order.

MOVIOX cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.

If you notice an error in your shipping address, please contact us as soon as possible through our Contact page.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please check the tracking information first.

If the tracking information has not updated for an extended period or you believe your parcel may be lost, contact us and we will assist you in investigating the shipment.

Returns

We want you to be happy with your MOVIOX purchase.

For eligible change-of-mind returns, please contact us within [30 days] of receiving your order.

Returned products must be unused, in their original condition and, where reasonably possible, returned with their original packaging and included accessories.

Please contact us before sending a product back. Returns sent without contacting us first may experience processing delays.

Change of Mind

If you change your mind about your purchase, please contact us through our Contact page.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges may be non-refundable where permitted by law.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible.

Please include your:

Order number, name, description of the issue and clear photos or video showing the problem.

This helps our support team review the issue quickly and determine the appropriate solution.

Depending on the circumstances, this may include a replacement, refund or another remedy available to you.

Australian Consumer Law

Our returns policy does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Australian customers may be entitled to a repair, replacement, refund or other remedy where required by law, including where goods fail to meet applicable consumer guarantees.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will normally be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered the fulfilment or shipping process.

If the order has already been dispatched, the normal return process may apply.

Need Help?

If you have any questions about shipping, delivery, returns or your MOVIOX order, please contact us through our Contact page.

We’ll be happy to help.